Refund policy

SHOPIFY POLICY 1 — RETURN POLICY (UPDATED WITH CUSTOM ORDERS)

I Check My Own Box (ICMOB), LLC
Business Address (For Approved Returns Only):
922 Hwy 81 East, Suite 243
McDonough, GA 30252
Email: hello@icmob.org
Phone: 470‑661‑9195

Return Policy Overview

All ICMOB apparel items are made‑to‑order, created specifically for each customer. Because each item is produced on demand, we do not accept returns for:

  • Wrong size ordered
  • Change of mind
  • Disliking the fit, color, or style
  • Ordering by mistake

Please review size charts carefully before placing your order.

Custom Orders (Non‑Returnable)

Custom orders, personalized items, or any product created according to customer‑provided specifications are non‑returnable.
This includes:

  • Custom text
  • Custom colors
  • Personalized designs
  • One‑off or special‑request items
  • Any item produced outside the standard catalog

Custom items can only be returned if they arrive damaged, defective, or incorrect.

Eligible Returns (Defective or Incorrect Items Only)

We gladly accept returns if your item arrives:

  • Damaged
  • Defective
  • Incorrect

To start a return, email us within 7 days of delivery at Icheckmyownbox@gmail.com and include:

  • Your order number
  • Photos of the issue
  • A brief description of the problem

Once approved, we will provide return instructions.

Return Address (Only After Approval)

I Check My Own Box (ICMOB), LLC
922 Hwy 81 East, Suite 243
McDonough, GA 30252

Unauthorized returns will not be accepted.

SHOPIFY POLICY 2 — REFUND POLICY (UPDATED WITH CUSTOM ORDERS)

Refunds for Approved Returns

Refunds are issued only when:

  • A replacement cannot be provided
  • The item is out of stock
  • The order cannot be fulfilled

Refunds are processed to the original payment method.
Please allow 5–10 business days for your bank or card issuer to complete the refund.

Made‑to‑Order Items (All Apparel)

Because all apparel is produced on demand, refunds are not offered for:

  • Wrong size ordered
  • Change of mind
  • Disliking the fit, color, or style
  • Ordering by mistake

Custom Orders (Non‑Refundable)

Custom orders, personalized items, or any product created specifically according to customer‑provided specifications are non‑refundable.
This includes:

  • Custom text
  • Custom colors
  • Personalized designs
  • One‑off or special‑request items
  • Any item produced outside the standard catalog

Refunds for custom items are only issued if the item arrives damaged, defective, or incorrect and a replacement cannot be provided.

Defective, Damaged, or Incorrect Items

If your item arrives damaged, defective, or incorrect, we will replace it at no cost.

To qualify:

  • Contact us within 7 days of delivery
  • Include photos of the issue
  • Include your order number

Once verified, a replacement will be issued.

Donation Component (Non‑Refundable)

Each Hoodies With Heart purchase includes a $5 donation to ANA.
This donation is non‑refundable, even if the item is returned.

Quarterly donation message:
“Thanks to you, we donated $___ to ANA this quarter.”

Non‑Refundable Items

  • All made‑to‑order apparel
  • Custom orders
  • Hoodies With Heart items
  • Items with the ANA donation component
  • Gift cards
  • Sale items

Lost, Stolen, or Delayed Packages

Once an order is shipped, the carrier is responsible for delivery.

ICMOB is not liable for:

  • Lost packages
  • Stolen packages
  • Carrier delays

Customers must file a claim directly with the carrier.
We will assist with documentation if needed.

Here it is — plain text, easy copy-paste, Times New Roman formatting will match when pasted into the policy editor's visual mode:

GIFT CARD POLICY — ICMOB® GIFT CARDS (GC-APL | GC-NPA | GC-SVC)

Gift Cards Are Non-Refundable All ICMOB® gift cards are non-refundable once delivered. Gift cards cannot be exchanged for cash.

Expiration Gift cards expire 1 year from the date of purchase. For GC-SVC (Services), sessions must be scheduled before the expiration date. If the expiration date falls within the December 15–January 7 blackout period, the scheduling deadline is automatically extended to January 8.

Lane Restrictions Each gift card is scoped to a specific lane:

  • GC-APL — Redeemable toward ICMOB® apparel only
  • GC-NPA — Redeemable toward ICMOB® non-apparel only
  • GC-SVC — Redeemable toward ICMOB® PPD services only

Gift cards cannot be used across lanes or to purchase other gift cards.

Partial Redemption Remaining balances are retained on the card after partial redemption. Multiple gift cards may be applied at checkout.

Discount Codes Discount codes cannot be applied to gift card purchases.

Lost or Stolen Codes ICMOB® is not responsible for gift cards lost due to incorrect email addresses provided at checkout. Verify recipient email before purchasing. For lost or stolen codes, contact Icheckmyownbox@gmail.com with your order number. ICMOB® is not liable for unauthorized use of gift card codes once delivered — treat your code like cash.

Fraud Fraudulent purchases or chargebacks on gift card orders will be disputed and reported.

Limitation of Liability ICMOB®'s total liability for any gift card claim shall not exceed the face value of the gift card purchased.